English & Maths
(Skills for Life)

At Best Training we can offer you Free Literacy & Numeracy courses leading to National Certificates accredited by either City & Guilds or OCR. We have tutors qualified in adult learner support covering both specialisms

ECDL Certification

The European Computer Driving Licence, ECDL is the required IT qualification for many companies and government services, such as the NHS. Best Training offer courses & exams to help you achieve this qualification.

ITQ - Level 2 Certificate in IT User Skills

The new ITQ is a full level 2 qualification and an equivalent level to an NVQ, however you do not have to be working to take this qualifcation. It comprises 3 or 4 units of the ECDL together with an assessed module Improving Productivity using IT.

Quality

Matrix is an externally accredited quality standard recognising an organisation's ability to provide Information, Advice & Guidance for learning and work. 
Customer First is an externally accredited quality standard recognising the manner in which companies engage with employers. It covers relationships, market awareness & staff training.

Microsoft IT Academy

Best Training is a Microsoft IT Academy We can offer a full range of Microsoft Official courseware together with Microsoft examinations.

Microsoft Office Specialist

Find out about the Microsoft Office Specialist (MOS),  The Microsoft Certified Application Specialist (MCAS) and also the core skills programmes IC³

Links

Business & Management

We offer a range of online Business and Management courses including a fully funded

NVQ in Business Administration - See NVQ's for more details

Other courses we offer ranging from £30-£100: Please call or email for more details or to start online immediately 

• 100402SM001 Call Centre Essentials
• 100428SM001 Your Call - Call Centre Pre-employment
• 100463SM001 How to Stay Safe and Healthy at Work
• 100594SM002 Manage Own Stress
• 100594SM003 Interpersonal Skills/Trust
• 100594SM004 Financial Environment
• 100594SM005 Marketing
• 100594SM006 Understanding Customers
• 100594SM007 Planning Development
• 100594SM008 Planning to Recruit
• 100594SM009 Time Management
• 100594SM011 Implementing Change
• 100594SM012 Health & Safety - Law & Practice
• 100594SM014 Motivation
• 100594SM015 Managing Performance
• 100594SM016 IT Applications
• 100594SM017 Planning Change
• 100594SM018 Using Information for Decisions
• 100594SM021 Continuous Improvement
• 100594SM022 Promoting Change
• 100594SM023 Understanding Quality
• 100594SM024 Delivering Quality
• 100594SM025 Building the Team
• 100594SM026 Leadership
• 100594SM027 Communication Process
• 100594SM028 Identifying Self Development Needs
• 100594SM029 Planning Work
• 100594SM030 Understanding Costs
• 100594SM031 Communications Media
• 100594SM032 Maintaining Discipline
• 100594SM033 Delegation
• 100594SM034 Giving and Receiving Feedback
• 100594SM035 How to Learn
• 100594SM036 Written Communications
• 100594SM037 Supporting Individuals
• 100594SM038 Cost-Benefit Analysis
• 100594SM039 Meetings
• 100594SM040 Resolving Conflict
• 100594SM041 Performance Indicators
• 100594SM042 Objectives
• 100594SM043 Briefing Skills
• 100594SM044 Producing Project Reports
• 100594SM045 Minimising Waste
• 100594SM046 Coaching
• 100594SM047 Analysing Information
• 100594SM048 Maintaining Information Systems
• 100594SM049 Self Development
• 100594SM050 Effectiveness and Efficiency
• 100594SM051 Preventing Accidents
• 100594SM052 Equipment
• 100594SM053 Security
• 100594SM054 Selecting the Right Person
• 100594SM055 Gathering Valid Information
• 100594SM062 Information Awareness
• 100594SM063 The Environment
• 100594SM065 Induction
• 100594SM066 Assessing Performance
• 100594SM068 Sources of Information
• 100594SM069 Networking
• 100594SM070 Organisational Context
• 100594SM071 Economic Environment
• 100594SM072 Forces for Change
• 100594SM073 Managing the Consequences of Change
• 100594SM074 Training
• 100594SM075 Non-verbal Communication
• 100594SM076 Influencing/Negotiating
• 100594SM077 Organisational Culture
• 100594SM078 Europe/International Context
• 100594SM080 Statistical Process Control
• 100594SM081 Materials
• 100594SM082 Minimising Stress
• 100594SM083 Word Processing
• 100594SM084 Presenting Information
• 100594SM085 Questionnaire Design and Analysis
• 100594SM086 Customer Service
• 100594SM087 Managing Projects
• 100594SM109 Problem Solving Skills
• 100594SM118 People as a Resource
• 100594SM119 Working to a Budget
• 100594SM120 One-to-One Communication
• 100594SM121 Ethics in Business
• 100594SM122 Managing Diversity
• 100594SM123 Managing Creativity & Innovation in the Workplace
• 100594SM124 Solving Problems and Making Decisions (Unit M3.01)
• 100594SM125 Understanding Change in the Workplace (Unit M3.02)
• 100594SM126 Planning Change in the Workplace (Unit M3.03)
• 100594SM127 Achieving Objectives through Time Management (Unit M3.04)
• 100594SM128 Writing for Business (Unit M3.04)
• 100594SM129 Managing Creativity & Innovation in the Workplace (Unit M3.06)
• 100594SM130 Obtaining Information for Effective Management (Unit M3.07)
• 100594SM131 Managing Customer Service (Unit M3.08)
• 100594SM132 Giving Briefings & Making Presentations at Work (Unit M3.09)
• 100594SM133 Introduction to Leadership (Unit M3.10)
• 100594SM134 Building the Team (Unit M3.11)
• 100594SM135 Motivating to Perform in the Workplace (Unit M3.12)
• 100594SM136 Developing Yourself and Others (Unit M3.13)
• 100594SM137 Managing Conflict in the Workplace (Unit M3.14)
• 100594SM138 Managing Stress in the Workplace (Unit M3.15)
• 100594SM139 Managing the Employment Relationship (Unit M3.16)
• 100594SM140 Recruiting, Selecting & Inducting New Staff (Unit M3.17)
• 100594SM141 Coaching and Training your Workteam (Unit M3.18)
• 100594SM142 Providing Quality to Customers (Unit M3.19)
• 100594SM143 Planning to Work Efficiently (Unit M3.20)
• 100594SM144 Organising and Delegating (Unit M3.21)
• 100594SM145 Managing Projects (Unit M3.22)
• 100594SM146 Managing Health and Safety at Work (Unit M3.23)
• 100594SM147 Understanding Organisations in their Context (Unit M3.24)
• 100594SM148 Understanding Culture & Ethics in Organisations (Unit M3.25)
• 100594SM149 Managing Performance (Unit M3.26)
• 100594SM150 Working with Costs and Budgets (Unit M3.27)
• 100594SM151 Managing the Efficient Use of Materials (Unit M3.28)
• 100594SM152 Managing the Effective Use of Equipment (Unit M3.29)
• 100594SM153 Understanding the Communication Process (Unit M3.30)
• 100594SM154 Influencing Others at Work (Unit M3.31)
• 100594SM155 Communicating One-to-One at Work (Unit M3.32)
• 100594SM156 Effective Meetings for Managers (Unit M3.33)
• 100594SM157 Understanding Workplace Information Systems (Unit M3.34)
• 100594SM158 Marketing for Managers (Unit M3.35)
• 100733SM001 Steps to Success - Professional Customer Service
• 101023SM001 The Role of the Team Leader
• 101023SM002 Developing Yourself
• 101023SM003 Organising Yourself
• 101023SM004 Dealing With Problems
• 101023SM005 Planning & Organising The Team's Work
• 101023SM006 Team Structures
• 101023SM007 Motivating the Team
• 101023SM008 Effective Communication
• 101023SM009 Briefing the Team
• 101023SM025 Working Relationships
• 101023SM033 Identifying and Reducing Risks to Health and Safety
• 101023SM034 Developing yourself as a team leader (Unit M2.01)
• 101023SM035 Motivating the team to perform (Unit M2.02)
• 101023SM036 Planning and monitoring work (Unit M2.03)
• 101023SM037 Developing the work team (Unit M2.04)
• 101023SM038 Induction and coaching in the workplace (Unit M2.05)
• 101023SM039 Leading the work team lawfully (Unit M2.06)
• 101023SM040 Fulfilling customer requirements (Unit M2.07)
• 101023SM041 Providing quality to customers (Unit M2.08)
• 101023SM042 Using information to solve problems (Unit M2.09)
• 101023SM043 Dealing with change in the workplace (Unit M2.10)
• 101023SM044 Maintaining a healthy and safe work environment (Unit M2.11)
• 101023SM045 Diversity in the workplace (Unit M2.12)
• 101023SM046 Using resources efficiently in the workplace (Unit M2.13)
• 101023SM047 Communicating with people outside the work team (Unit M2.14)
• 101023SM048 Briefing the work team (Unit M2.15)
• 101023SM049 Workplace communication (Unit M2.16)
• 101023SM050 Workplace information systems (Unit M2.17)
• 101023SM051 Leading your work team (Unit M2.19)
• 101023SM052 Managing yourself (Unit M2.20)
• 101023SM053 Dealing with customers lawfully (Unit M2.22)